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Frequently Asked Questions
Bermuda Supply is a trade name of Cooper Supply and Management LLC., a company with Bermuda roots now registered in the state of New Jersey. We are pleased to be affiliated with many US and international manufacturers and business organizations.
Our staff has a range of professional qualifications gained in Bermuda, U.K. and U.S., including MRICS and ISO qualified with 30 years experience in the construction industry worldwide, including in Bermuda both for and alongside Government, in private practice, and for contractors, architects, engineers and suppliers; and as consultants to large organizations including NASA, US Navy and the IMF.
We exist to provide a competitive service to Bermudians by combining the traditional use of inland and overseas freight forwarders based in New Jersey, Philadelphia and New York, with the speed and economy of e-business solutions for sourcing, ordering and customer relations.
Absolutely! In fact items on our site are just examples - there are just too many products to show them all. So please browse manufacturers' links or ask us about a product you're interested in, and we'll provide a quotation.
Our quotations we include:
- The tax-free US price of goods always lower than U.S. retail price.
- Shipping & handling. includes U.S. inland & ocean freight to Bermuda, unloading at Bermuda dock & inspection fees.
- HM Customs clearance fees, duties and wharfage.
- Local delivery if required.
- All shipments routinely carry insurance
First request a quotation by phone, fax, email or by using the web form on the left. Then place your order with us by making a deposit. It's that easy!
You may see U.S. retail or list prices [MSRP] on store web sites? Don't worry...our price can sometimes be even lower! We use a basic US price that is below U.S. list price and just add reasonable shipping and handling costs...and of course, Customs duty. We can show you a complete beakdown of costs on your quotation if you wish.
Whenever goods are imported to Bermuda, either by sea or air, they have to clear Customs. This means paying HM Customs duties (unless your goods are exempt) and a small charge for wharfage (landing tax).
Most of our customers prefer us to take care of these importing charges and simply deliver goods to their door or job site. But if you can collect your own goods at Customs on Front Street if you wish. Just let us know if you prefer to pick up.
urchasing with Bermuda Supply is as easy as shopping on Front Street.
Payments are made to our local bank in Bermuda and remain on deposit until sales are final.
Most US manufacturers require payment before shipping overseas. So we require the US costs of goods upon ordering; and the balance payable upon delivery.
We are able to accept funds in other ways: US cheques or wire transfer. However, we have found the traditional method most familiar and convenient.
Yes, of course.
We send you an invoice on which to base your payments. And we can send receipts and PAID stamped invoices at any stage. We also update you with tracking information throughout the shipment process.
For many products, Bermuda Supply is an authorized dealer, and for these products we provide the full manufacturers' warranty in Bermuda.
For others, such as home appliances, many manufacturers do not have authorized dealers in Bermuda; warranties vary and are often limited overseas. For this reason Bermuda Supply insures all product shipments so that you are covered in case of receiving goods in a damaged condition.
There is no standard delivery time for all products.
For most proprietary products we aim to get your shipment in transit to you within 2 weeks. Actual delivery times are subject manufacturers' availability, meeting sailig deadlines, and Customs clearance times. A total time of 4 weeks from ordering to delivery is not uncommon.ß
Manufactured items, such as custom-made windows, can take a little longer.
We have items in stock, but not in Bermuda. This is because retail display provides limited choice, and items can soon become shopworn and out-of-date. Also, because duty must be paid on unsold items, keeping goods in Bermuda makes all items more expensive. It is our policy to supply the latest models, with the latest features, at the latest prices, brand new to your exact specifications, and because we have a base in the US and ship regularly we aim to supply at short notice.