Do you have a showroom?

This website is our showroom. While we do have offices and staff in Bermuda, we ship each order directly from our factory-authorized supply chain and warehouse storage in the U.S.  

How long does it take to receive my order?

For appliances and plumbing fixtures it takes about 2 weeks, if the pieces are in stock in our US warehouse (which they usually are!). If we need to order a piece from the manufacturer it might take another 7-10 days, unless the item is on backorder (which we will tell you before the order is placed).

Cabinets and windows are custom made to order, which take about 6-8 weeks.

Do you accept credit cards?

Sorry, no. The cost of credit card processing would increase our prices, and we would rather keep our prices as low as possible.

What about a warranty?

Yes! We provide a warranty on appliances, plumbing fixtures, windows, doors and cabinets. Please see specific terms here.

Do you have any stock in Bermuda?

We keep our stock off the island until it is required for shipping. This has several advantages:

• You get the model you want, not just the one in stock.
• You get the latest model with the latest features.
• Goods are always brand new, not aged or shop-soiled.
• Lower overhead so we can keep our prices competitive.

What about parts?

Because we don’t have stock in Bermuda, we do not carry parts. However, we do provide parts for items covered under warranty.

Do you sell small appliances?

We do not sell small or hand-held appliances such as stand mixers, coffee machines and dehumidifiers. Bringing them in individually would make the cost prohibitive.

What happens if something is damaged when my shipment arrives?

We insure all shipments. Just send us a note (with pictures please!) within 3 days of receipt and we’ll work with you towards resolution.