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Warranty


COMMITMENT

Bermuda Supply warranty covers all parts and labor to repair or replace, under normal residential use, any part of the product that proves to be defective in materials or workmanship during the warranty period.


WARRANTY PERIOD

Warranty periods vary based on the appliance brand as laid out below. 


The warranty period applies from the first day and there is no guarantee that new materials will not be without defect. In all cases Bermuda Supply follows the manufacturers’ instructions that in the first instance the guideline is to repair not replace. Should a replacement be necessary it is deemed a remediation of the original purchase and does not extend or reset the  original warranty period.


SUB-ZERO AND WOLF

Sub-Zero & Wolf is proud to support Bermuda Supply as its sole sales and service dealer to Bermuda for its products.  Sub-Zero & Wolf does not sanction, warrant or service any of its products procured from any other supplier.


The Sub-Zero International Limited Warranty applies and includes Wolf and Cove manufactured by Sub-Zero & Wolf that for two years from the date of original installation, the Sub-Zero product warranty covers all parts and labor to repair or replace, under normal residential use, any part of the product that proves to be defective in materials or workmanship. All service provided by Sub-Zero under the above warranty must be performed by Sub-Zero factory certified service, unless otherwise specified by Sub-Zero, Inc. Service will be provided during normal business hours.


*Stainless steel (doors, panels, handles, product frames and interior surfaces) are covered by a limited 60-day parts and labor warranty for cosmetic defects.


*Replacement water filters and air purification cartridges are not covered by the product warranty.


GENERAL APPLIANCES

For all other brands Bermuda Supply provides the manufacturers’ warranties and/or limited overseas warranties for one year from the original date of delivery and covers all parts and labour to repair or replace, those parts that prove to be defective in materials or workmanship that existed when the products were purchased and still in possession of the original purchaser. 


Materials covered must have been:


 —shipped by the Supplier to Bermuda for pick-up or delivery in Bermuda;

 —used with proper care, maintenance, and installation in accordance with the manufacturer’s instructions;

 —used and/or installed within 8 weeks after the date of clearing Customs in Bermuda;

 —paid for in full by the Customer within 30 days of the date of Final Invoice.


Under no circumstances will the Supplier's liability for any Material exceed the original costs of purchase, shipping and duty relevant to the individual product.


EXCLUSIONS

This warranty does not cover any problems or damage which result from improper transportation, improper installation, mishandling, misuse, abuse, neglect, abnormal use, commercial use, improper maintenance, non-Bermuda Supply authorized repairs, accidents, or force majeure such as hurricanes, fire, earthquakes, or floods. 


This warranty and any applicable implied warranties do not cover incidental or consequential damages arising from any defects in the product, such as labor charges for installation or removal of the product or any associated products. This warranty does not cover defects or damage caused by normal wear & tear, alterations, environmental conditions, humidity absorption, or mold. 


SPECIFICALLY EXCLUDED from warranty are: 


 Rust on the interior or exterior of any unit.

 Condensation issues on refrigerator and/or freezer doors.

 Mould or condensation.

 Manufacturers' product recalls.

 Appliances used in a commercial or any setting other than a single-family household.


How to Obtain Warranty Service

Visit this page for Service, Parts & Warranty. 


All warranty claims must include the model number of the product and the nature of the problem. In addition, Bermuda Supply may at its discretion require inspection of the installation site to authorize the repair. Any repairs not pre-approved by Bermuda Supply will not be accepted and the associated claim will void.