The Supplier takes out insurance in the name and on behalf of the Customer against damage throughout shipment from US port to Bermuda. The Supplier will prepare and submit claim documents if required and negotiate any settlement with the insurance company on the Customer's behalf. This process may take several weeks depending on the claim documents and replacement parts or equipment required. Material(s) will be replaced only when they cannot be repaired.
Notice of any damages or shortages must be given in writing along with supporting photographs to the Supplier within 3 days of receipt of the Material for any credit or replacement to be given.
Reimbursement to the Customer by the Supplier will be limited to the amount of any settlement of the relevant insurance claim.
The Supplier will endeavour to expedite rectification of damage although this may be delayed until any claim settlement is approved by the insurer.
Delays in the delivery of appliances are expected throughout much of 2021 due to disruptions in factory production chains.
This issue is affecting the whole industry and is present across appliance brands. Any delivery dates indicated are estimates based on the information provided by manufacturers at the time ordering and may change based on the status of production and availability.
Customers are advised to place orders early to secure appliances.