The Supplier takes out insurance in the name and on behalf of the Customer against damage throughout shipment from US port to Bermuda. The Supplier will prepare and submit claim documents if required and negotiate any settlement with the insurance company on the Customer's behalf. This process may take several weeks depending on the claim documents and replacement parts or equipment required. Material(s) will be replaced only when they cannot be repaired.
Notice of any damages or shortages must be given in writing along with supporting photographs to the Supplier within 3 days of receipt of the Material for any credit or replacement to be given.
Reimbursement to the Customer by the Supplier will be limited to the amount of any settlement of the relevant insurance claim.
The Supplier will endeavour to expedite rectification of damage although this may be delayed until any claim settlement is approved by the insurer.
Long delays in the delivery of appliances caused by adverse global conditions are expected throughout 2021 and much of 2022 affecting the whole industry and across appliance brands.
Supply and Demand
Manufacturing industries especially appliance productions are experiencing supply-side and demand challenges including:
global material shortages particularly electronic components such as semiconductors utilized in all types of appliances;
logistical challenges caused by port closures/slowdowns and the resurgence of Covid-19;
an unprecedented surge in housing and remodeling activity over the past several months.
The length of delays varies by product and availability changes daily; however fulfillment for some products have recently been around 4 to 6 months, and we expect conditions to be challenging for the foreseeable future. Any delivery dates indicated are estimates based on the information provided by manufacturers at the time ordering and may change based on the status of production and availability.
Customers are advised to place orders early to secure appliances from leading brands such as Gaggenau, Thermador, Bosch, and Sub-Zero & Wolf. One luxury brand manufacturer with general availability is Dacor.