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The Authorised Sub-Zero & Wolf Dealer in Bermuda | 441-799-2327

phone hours: 11 AM —6 PM mon-fri

Sub-Zero & Wolf


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The Supplier takes out insurance in the name and on behalf of the Customer against damage throughout shipment from US port to Bermuda. The Supplier will prepare and submit claim documents if required and negotiate any settlement with the insurance company on the Customer's behalf. This process may take several weeks depending on the claim documents and replacement parts or equipment required. Material(s) will be replaced only when they cannot be repaired.

Notice of any damages or shortages must be given in writing along with supporting photographs to the Supplier within 3 days of receipt of the Material for any credit or replacement to be given.

Reimbursement to the Customer by the Supplier will be limited to the amount of any settlement of the relevant insurance claim.

The Supplier will endeavour to expedite rectification of damage although this may be delayed until any claim settlement is approved by the insurer.


Damage Report Form

Damaged Appliance

Was the carton or box also damaged?

Is the appliance in working condition?

Will the damage be visible when the appliance is installed?:

After you have submitted the form please email photographs of the damage which are required for the claim to be considered.